Policies

Shipping:

"Ready to Ship" items will ship within 2 business days after receipt of payment is cleared.  (No Saturday or Sunday Shipping Available.) 

Custom Orders will take 10 to 14 days to fabricate. Once they are completed they will be shipped immediately & after payment is received and cleared (excluding Saturday & Sunday). 10 to 14 days allows any supplies or materials to be ordered and received to make your custom piece as needed.  I do not cut corners on time or materials to handforge my pieces & I am certain you will be able to see and appreciate the quality and care that has gone into every piece of jewelry I make.  

Multiple Items: If you have ordered multiple items, they will be shipped together "if ordered together" once payment is received and cleared, and they are completed, to help keep shipping costs at a minimum.  If they are ordered on separate orders, please be aware additional shipping charges will be incurred.  If you contact me immediately & directly, and "if possible", I will try to combine the orders to the shipping deadline according to the pieces requested to save you shipping charges.  You must contact me at: engravemc@gmail.com for this special request.

In the U.S. & Canada items are shipped via USPS Priority Shipping with Insurance.  We do not ship International at this time.  

Items are shipped to your Paypal Account address or the address you provide during the checkout process, so be sure to verify that the information provided by you is correct prior to completing your order.  We cannot be responsible for incorrect addresses or information given to us that may result in delay or non-receipt of your order.

Privacy:  

Majestic Creations, LLC (hereafter referred to as "MJC") respects each site visitor's right to personal privacy.  To that end MJC collects and uses information throughout its website only as disclosed in this Privacy policy.  This statement applies solely to information collected on this website.  For each visitor to our website our web server automatically recognizes no information regarding the domain or email address.  The information is gathered soley to provide contact information & ship your order for which you have expressed interest. Your private information will never be shared, sold, or disclosed to other organizations for commercial purposes without your consent except as required by law.   

Warranty & Refund:

MJC wants your jewelry piece to last forever!  Therefore, it includes proper care instructions for your particular piece when shipped to you, along with a 1 year warranty on craftsmanship & materials used in the fabrication of your piece.  Should there be failure resulting from a flaw of the material or craftsmanship of a broken or missing part, MJC will either fix, repair, or replace the part (or piece) as deemed necessary for the best option by the MJC Artist, Carol Priestley. Customer will pay return shipping fees & notify MJC with a tracking number &  return the piece to MJC. MJC is not responsible for damages or loss rendered by the shipping agency.  MJC will  re-shipment back to the customer upon completion of repair or replacement at no charge.  Every attempt will be made to give you back the quality of the intended original piece in the repair; or if replaced, a piece of similar quality and form closely resembling the initially ordered piece.  With the handmade nature of the pieces, each will vary with its own uniqueness of shape, form, color & visual presentation.

Due to the inherent nature of metal products, temperature, humidity, improper flexing of materials, or improper care, cleaning, storage, or treatment by the recepient, limited warranty is provided, and at the discretion of MJC. In addition, if the product was repaired or altered by any party not duly authorized by MJC to make such repair or alteration, the warranty will not apply.  MJC is not liable for consequential or other damages including, but not limited to, theft, loss, damage, personal injury, or any other expense directly or indirectly arising from the use of, or inability to use its products either separately or in combination with other products.   All other warranties expressed or implied, whether oral, written or other form, including but not limited to warranties of merchantability or fitness for a particular purpose, are expressly excluded.  

The sole and exclusive remedy under this warranty is limited to replacement or repair of the product or refund in the amount of the original selling price, (shipping fees non-refundable) at  the option of Majestic Creations, LLC.

For repairs & returns: please contact Carol Priestley, Artist, at engravemc@gmail.com or call, text (732) 691-9974 to alert us of your request and/or concern.  We will provide you with the proper shipping return address and timeline required to resolve each and every concern.  

**It is always my goal to satisfy my customers with an expeditious and perfect solution.**